STORE POLICIES

HI FRIENDS! HERE ARE SOME FAQs, IF YOU STILL HAVE QUESTIONS YOU CAN CONTACT ME AT LUCKYLOVERZTEAM@GMAIL.COM

 

  ☁ WHEN WILL MY ORDER SHIP?

Orders typically are sent out in 2-4 weeks. If there isn't a high volume of orders, they will be sent out sooner. Since I pack and ship out orders entirely myself, please be patient as I fulfill the orders! I work as fast as I can!

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☁ HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

PLEASE ALLOW 2-3 WEEKS FOR US ORDERS
PLEASE ALLOW 4-6+ WEEKS FOR INTERNATIONAL ORDERS.

Usually your order will arrive in 1-2 weeks for US orders and 4-6+ weeks for international, but USPS has been seeing delays in deliveries because of Covid-19. If you haven't received your order within the timeframe listed above, feel free to email me with your order number to luckyloverzteam@gmail.com and I will see what I can do!

 

☁ MY PACKAGE IS DAMAGED/MISSING, WHAT DO I DO?

Unfortunately shipping things always comes with the small chance of damaged packages as I have no control over how the package is handled while it travels to you! If your package is missing, please check your local USPS or ask your neighbors/apartment complex.If there is an issue with your shirt, a refund of 75% will be provided (or the difference between your shirt & a discounted shirt will be returned to you.) I do not accept returns or exchanges under any circumstances since everything is made to order. I do not currently have the space or means to accept returns. If there is still an issue, or your issue is something else, email me your order number and we can work something out!

 

☁ I DON'T SEE ONE OF THE ITEMS I ORDERED/THERE IS EXTRA GOODIES IN MY ORDER

If you are missing a part of your order, please email me and I will send your refund over! Since I am packing a lot of orders at once usually, there is a very small but rare chance that I will make a mistake. If you received something extra that you didn't order... Feel free to keep it as a little present for yourself!

 

☁ DO YOU SHIP TO MY COUNTRY?

I am shipping to Australia and New Zealand! I will also be shipping to the UK/EU again on my main shop, please read the next question regarding VAT taxes before you purchase.Here are the countries I'm currently shipping to:United States, Puerto Rico, Guam, Bangladesh, China, India, Indonesia, Israel, Japan, Kuwait, Malaysia, Pakistan, Qatar, Russia, Singapore, South Korea, Thailand, Vietnam, Iceland, Norway, Serbia, Saudi Arabia, Switzerland, Turkey, Egypt, South Africa, Costa Rica, Guatemala, Hungary, Panama, Argentina, Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Netherlands, Poland, Portugal, Sweden, United Kingdom, Australia, New Zealand, Hong Kong, Brazil, Chile, Colombia, Germany, Peru, Spain, Canada, Mexico, Czechia.If you do not see your country on here, please check the USPS website to see if your country has any shipping restrictions. If not, feel free to email me and I'll add it to the list!

 

☁ VAT TAXES/CUSTOM FEES *IMPORTANT*

If you do decide to order to UK/EU, please know that you may be charged a VAT tax on your order when it reaches customs. I will not be collecting VAT taxes and will not be responsible for them. Any taxes/fees/charges are the customer's responsibility and are not included in the product cost or shipping fee. If you don't want to pay the tax, your order will be returned back to me.

 

☁ CAN I RETURN/ EXCHANGE MY ORDER?

I don’t accept returns or exchanges. If you have a problem with your order, feel free to reach out to me!

 

☁ WILL YOU BE RESTOCKING THIS PRODUCT?

I get a lot of messages asking if I restock certain products and the answer is sometimes! Since manufacturing takes up to a couple of months sometimes, I typically like to create new products instead of restocking old ones. So... snag the things you want fast just in case I don't!

 

☁ WHAT IS THE CANCELLATION POLICY?

Unfortunately, I won't be able to offer cancellations after an hour of being placed so please be sure of this commitment before making your order! If you're unsure if you can wait for it, you also have the option to purchase it again when I have everything made!​

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